19. července, 2018 - svátek má Čeněk

Aga saga: why did the cooker firm give me such poor service?

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The Guardian

The Guardian |

As a loyal customer of 20 years I feel let down over costs and a needless ‘health check’Aga let me know by email that my 23-year-old appliance’s regular service was overdue. I telephoned to arrange it but was dismayed by the attitude of the woman I spoke to, who said she had only been with the company for five months. At first she said we would need a “health check” because our service was overdue but I told her I had only recently received a reminder email. She spoke to someone else and then confirmed we wouldn’t need the health check but that the cost of the service would be ?315 (compared with ?180 previously). Continue reading...

Autor: Rebecca Smithers

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